Refund & Returns Policy

Effective Date: August 5, 2026

At Pro Peptides Laboratory, we are committed to providing premium-quality laboratory research products, fast order processing, and dependable customer service. Your satisfaction is important to us, and we stand behind the quality and integrity of our products.

30-Day Money-Back Guarantee (Defective Products)

If you receive a defective product, you may be eligible for a full refund or replacement within 30 days of your purchase.

Defects may include:

Broken or cracked vials
Leakage or improper sealing
Product damage during transit
Manufacturing defects affecting product integrity

To process your request, we may ask you to provide photographs or videos of the product and its packaging for verification.

How to Request a Refund

To request a refund or replacement, please contact our Customer Support Team.

Email: info@propeptideslaboratory.com

Please include:

Your order number
Your full name
A description of the issue
Photos or videos of the product (if applicable)

Once your request has been reviewed, we will provide further instructions if a return is required.

Return Shipping

If you receive a damaged, defective, or incorrect product, Pro Peptides Laboratory will cover the cost of return shipping when applicable.

If instructed to return an item, we recommend using a trackable shipping service to help ensure safe delivery.

Refund Processing

Approved refunds will be issued to the original payment method used for your purchase.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Shipping Issues

If your order experiences a shipping-related issue, including delays, loss, or misdelivery:

Please contact us as soon as possible.
We may process a replacement shipment after 7 business days from the expected delivery date if the carrier confirms the package has been lost.
Replacement requests are subject to verification and carrier confirmation.

Order Cancellations or Modifications

Orders may be modified or canceled within one (1) hour of purchase, provided they have not entered processing.

Once an order has been processed or shipped, it can no longer be modified or canceled.

Shipping Policy

We currently ship to eligible addresses within the United States.

Orders are shipped using reliable carriers such as USPS, FedEx, or other trusted delivery partners.

Carrier Delays

While we strive to deliver every order promptly, Pro Peptides Laboratory is not responsible for delays caused by:

Severe weather
Carrier operational issues
Customs inspections (where applicable)
Natural disasters
Other circumstances beyond our reasonable control

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Pro Peptides Laboratory is not responsible for delivery issues, delays, or returned packages resulting from incorrect or incomplete shipping information.

Delivery Confirmation

If your tracking information indicates that your package has been delivered but you have not received it:

Please contact the shipping carrier (such as USPS or FedEx) to initiate an inquiry.
We will gladly assist you with filing a carrier claim where appropriate.
Once the carrier has confirmed delivery, liability for lost or stolen packages may be limited.

Contact Information

Pro Peptides Laboratory

Address:
256 Chapman Rd, Suite 105 #4
Newark, Delaware (DE) 19702
United States of America

Phone: +1 (713) 480-2581

Email: info@propeptideslaboratory.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM

Research Use Notice

Unless otherwise expressly stated, products sold by Pro Peptides Laboratory are supplied solely for legitimate laboratory research and analytical purposes. Customers are responsible for ensuring that their purchase, importation, possession, and use of our products comply with all applicable local, state, federal, and international laws and regulations.