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Refund & Return Policy

Effective Date: July 24, 2026

Thank you for choosing Pro Peptides Laboratory. We are committed to providing premium laboratory research products and exceptional customer service. Please read this Refund & Return Policy carefully before placing an order.

Returns

Due to the nature of laboratory research materials and to ensure product integrity, safety, and quality, we generally do not accept returns on products that have been shipped or delivered.

Returns may only be considered under the following circumstances:

  • You received an incorrect product.

  • Your order arrived damaged during shipping.

  • The product was defective upon delivery.

  • Your order was incomplete due to our error.

All claims must be submitted within 48 hours of the delivery date.

Reporting an Issue

To report a damaged, incorrect, or defective order, please contact our Customer Support team and provide the following information:

  • Your order number

  • Your full name

  • Photographs of the product and shipping packaging

  • A detailed description of the issue

Providing complete information will help us process your request as quickly as possible.

Refund Eligibility

Refunds or replacements may be approved if our investigation confirms that:

  • An incorrect product was shipped.

  • The product was damaged during transit.

  • The product was defective upon arrival.

  • The order could not be fulfilled due to an error on our part.

Refunds will not be issued for products that have been opened, improperly stored, mishandled, or used in any manner inconsistent with the provided storage recommendations.

Order Cancellations

Orders may be canceled only before they have been processed and prepared for shipment.

Once an order has been shipped, it cannot be canceled.

Lost or Delayed Shipments

If your shipment is delayed, please first contact the shipping carrier using the tracking information provided.

If a shipment is confirmed as lost by the carrier, we will work with you to determine an appropriate resolution.

Please note that Pro Peptides Laboratory is not responsible for delays caused by:

  • Customs inspections

  • Severe weather conditions

  • Carrier delays

  • Incorrect shipping information provided by the customer

  • Other events beyond our reasonable control

Shipping Errors

If we accidentally ship the wrong product, please contact us immediately. We will provide instructions on how the issue will be resolved. Do not dispose of or return any product unless instructed by our support team.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback. Our customer support team is committed to resolving legitimate concerns promptly and fairly.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Shipping charges are generally non-refundable unless the refund is the result of an error made by Pro Peptides Laboratory.

Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us:

Pro Peptides Laboratory

Address:
256 Chapman Road, STE 1054

Phone:
+1 (713) 480-2581

Email:
info@propeptideslaboratory.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM

We strive to respond to all customer inquiries within one business business day.

Disclaimer

All products sold by Pro Peptides Laboratory are supplied exclusively for laboratory research and analytical purposes. Customers are responsible for ensuring that their purchase and use of our products comply with all applicable local, state, and federal laws and regulations.