Shipping Policy

Effective Date: July 24, 2026

Thank you for choosing Pro Peptides Laboratory. We are committed to processing and delivering your orders as efficiently and securely as possible. Please review our Shipping Policy before placing an order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high order volume, processing times may be extended. If a significant delay occurs, we will notify you via email.

Shipping Methods

We work with reputable shipping carriers to ensure reliable delivery.

Available shipping options and estimated delivery times are displayed during checkout and may vary depending on your destination.

Shipping Destinations

Pro Peptides Laboratory ships to eligible domestic and international destinations where permitted by applicable laws and regulations.

Customers are responsible for ensuring that products ordered may legally be imported into their country or jurisdiction.

Shipping Costs

Shipping charges are calculated during checkout based on:

• Shipping destination

• Selected shipping method

• Order weight and size

All applicable shipping costs will be displayed before your order is finalized.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your shipment tracking number.

Tracking information may take up to 24 hours to become active after shipment.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Delivery times may vary due to:

• Weather conditions

• Customs processing

• Carrier delays

• Public holidays

• Other circumstances beyond our control

International Shipping

International customers are responsible for:

• Import duties

• Customs fees

• Taxes

• Brokerage charges

• Compliance with local import regulations

These charges are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping information is accurate before submitting your order.

Pro Peptides Laboratory is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your package is lost during transit, please contact us as soon as possible so we can assist you in working with the carrier.

Damaged Shipments

If your package arrives damaged, please notify us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the shipping box

• Photos of the damaged product(s)

• A brief description of the damage

Our support team will review your claim and determine the appropriate resolution.

Shipping Restrictions

We reserve the right to refuse or cancel shipments to locations where delivery is prohibited by law or where compliance requirements cannot be met.

Customer Support

If you have any questions regarding shipping or your order, please contact us.

Pro Peptides Laboratory

Address:
256 Chapman Road, STE 1054

Phone:
+1 (713) 480-2581

Email:
info@propeptideslaboratory.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM

We strive to respond to all customer inquiries within one business day.

Research Use Notice

All products offered by Pro Peptides Laboratory are supplied exclusively for legitimate laboratory research and analytical purposes. Customers are responsible for ensuring compliance with all applicable local, state, federal, and international laws before placing an order.